I finally got my Dell Inspirion 11z laptop (or netbook, by my standards) and here’s my quick review.
First, I was disappointed that my 11z didn’t have the Windows 7 OS pre-installed as advertised on the Dell web site when I ordered it. From what I can remember, Dell stated any machines shipped after Oct 22nd (release date for Windows 7) will have the Windows 7 OS pre-installed. This was for machines that were eligible for the free Win 7 upgrade (which my 11z was), but my machine arrived with Windows Vista installed instead.
As such, I promptly called Dell post-sales customer support to get some answers. When I voiced my complaint to the Dell support rep, he kept telling me that I needed to go to the Dell Windows 7 upgrade web page and register for the upgrade to be sent to me via delivery mail. He never confirmed or denied that my machine should or shouldn’t have had the Windows 7 pre-installed as Dell advertised a few weeks ago. Since there wasn’t much he could do to help me, I hung up and tried to register on the Dell Windows 7 upgrade site as he suggested. Unfortunately, the all-important Service Tag number (located on the bottom of my 11z) wasn’t registered in the Dell database and as such my 11z couldn’t be verified for the upgrade!
So I put in another call to Dell support asking about this issue. When I asked about the Windows 7 OS pre-installed issue again, the support rep stated I was mistaken on what I read on their web site. Now, I might have been mistaken, but most likely not since that was the main reason why I ordered the Dell 11z. I knew that I wanted Windows 7 installed, because I didn’t want the hassle of installing Windows 7 over Vista and then having to reinstall all my applications. I’m kicking myself for not saving a screenshot of that Dell advertisement, but then again there’s not much Dell can do about correcting that issue at this moment. The scuttlebutt on the different user forums is that Dell didn’t have their OEM Win 7 DVDs ready in time, so that is why they didn’t ship their PC and laptops with Win 7 pre-installed. I can certainly believe those rumors, as that would explain why I didn’t get my 11z with Win 7.
As such, my only recourse was to jump through the hoops and order the Win 7 upgrade from Dell’s site. So I registered for the Win 7 upgrade for both my Dell 11z and my son’s Inspiron 15 (which I bought him two months ago) and now it’s a waiting game. Will it take a few days, a week, two weeks, a month…. to arrive? I don’t know.
What I do know, is that this experience was a bad start in my initial evaluation of my new Dell 11z. Instead of being excited about using and exploring my new netbook, I’m utterly disappointed that I’ll need to wait until the Win 7 DVD arrives from Dell before I can really use it. The reason being, I don’t want to install all my files and applications under the Vista OS and have to reinstall everything again shortly after I install Windows 7. Of course, I could do an in-place installation which would preserve my files an applications, but I’ve always had issues with doing that, and a clean install is really the most trouble-free method of upgrading the OS (in my opinion).
Update: I registered for the Win 7 Upgrade from Dell this afternoon, and the estimated shipping date is Nov 7th. So it will be about 10 days or so before I can get Win 7 installed on my Dell 11z netbook and really start using it.